Rockwood Hotel & Spa requires customers to provide personal information and records the information in a database when performing reservation, inquiry, member registration, and other such procedures. Rockwood Hotel & Spa uses the information thus recorded to provide services beneficial to our customers.
●Usage of personal information
Data thus entered and recorded is used for the following purposes.
・Provision of Service: The data is used to provide services requested such as reservations, document request, product request, inquiry and other such forms.
・Email Newsletter: The data is used to send email newsletters to users requesting receipt of the email newsletter or agreeing in service request forms to receive news via email. Users may themselves modify this information or terminate transmissions at any time.
・Other Communications: Rockwood Hotel & Spa may also contact customers by email, telephone or post as deemed necessary.
●Disclosure of personal information
Customers' personal information may be disclosed to third parties in the following circumstances:
・Agreement by a customer to the disclosure of information.
・Sharing or disclosure of information to a contractor with a signed confidentiality agreement for purposes of maintenance or management of the websites or the customer information system.
・Formal inquiry on a legal basis by police authorities, courts or other official institution.
・Other serious and urgent necessity of the customer, Rockwood Hotel & Spa, or a third party.
●Management of personal information
The database containing the personal information of customers is managed by designated Rockwood Hotel & Spa administrators. No personal information is used or disclosed for any other purpose.
●Access, correction, and deletion
●Rockwood Hotel & Spa
Address 〒038-2793 Ajigasawa-kogen, Ajigasawa-machi, Nishitsugaru-gun, Aomori 038-2793, Japan Access Tel 0173-72-1011 Fax 0173-72-1311 online contact form