Our preventive measures against the Covid-19 virus

We, Rockwood Hotel & Spa, take the following precautions to prevent the spread of coronavirus disease for the safety and security of our team members and guests.

We appreciate your understanding and cooperation.

【Precautions to stop the spread of coronavirus disease】

 1. Placement of sanitizing sprays

Hand sanitizing sprays are placed inside the hotel, including elevators, restrooms, onsen, and restaurant.

 2. Disinfection work

Disinfection work is performed preferentially at places where direct contacts occur frequently.

 3. Mask wearing

We always wear a mask at work.

 4. Health check

We ask hotel guests to take temperatures, fill in the health check sheet, and inform us of the place of the previous stay and that of the next visit.

If you have a fever of 37.5 degrees or more, we may ask you to refrain from staying at the hotel.

 5. Room cleaning

Room cleaning is followed by ventilating and disinfection work after check out.

 6. Social distances

Meals, both dinner and breakfast, are divided into two sections.

Guests may be asked to use onsen up to 40 minutes within the maximum of 15 people, when crowded.

In the shop, we set capacity up to 3 groups or 8 people.

Capacity of each elevator is 4 people.

 【Requests to Guests】

 Please practice hand sanitizing when entering the hotel and wear a mask during your stay at the hotel.

In case you feel that your physical condition is not good, please inform us of it immediately.

If you have a high fever or you are in poor shape, please refrain from visiting the hotel.

【Precautions performed by employees】

 We take our temperature and fill in the health check form before work, and wear a mask at work.

Anyone who has a fever of 37 degrees or more never comes to work.

We perform hand washing, gargling, and disinfecting regularly.

Rockwood Hotel & Spa