This post is also available in: 日本語 (Japanese)
ROOMS WITH A VIEW
Regardless of which room you are in, you will find unparalleled views over the Sea of Japan or the magnificent vista towards Mount Iwaki
FACILITIES AT THE ROCKWOOD HOTEL & SPA
With a vast selection of cuisine and a magical indoor/outdoor Onsen, The Rockwood Hotel & Spa provides all guests with a stay to remember
Other facilities include body and foot care treatments and theatre rooms, and a wide variety of outdoor activities
SKI AT THE AOMORI SPRING RESORT AND STAY AT THE ROCKWOOD HOTEL & SPA
FREQUENTLY ASKED QUESTIONS
SERVICES AND FACILITIES
Is there Wi-Fi in the hotel?
Does the hotel offer any transfer services?
There is no shuttle service between the nearest station, Ajigasawa Station, and our hotel.
We accept cab reservations. Reservations are required. For more information, please check up the Location and Access page on our website or contact us at rwhs@rockwoodhotel.com or 0173-72-1011.
Does the hotel have a parcel delivery service?
The hotel offers parcel delivery by Yamato Transport.
What time is the buffet at Rockwood Hall served?
Regular operations are as follows. However, we are presently offering set menus only as a result of the Covid-19 virus.
Summer season Breakfast: 6:30 to 9:00 Dinner: 17:30 to 20:30 Winter season Breakfast: 7:30 to 9:30 Dinner: 17:30 to 20:30
Are there wheelchairs available?
Can non-hotel guests eat at Rockwood Hall or use the Onsen?
Regular operations are as follows. However, day-use onsen and restaurant are not available for the time being as as result of the Covid-19 virus.
The dinner buffet can be purchased at 4,000 yen for adults, 2,800 yen for children (elementary school age), and 2,000 yen for infants (age 4-6). The hot spring can be used at at fee of 1,500 yen/680 yen (12:00 to 17:00) per adult/child (age 6-12 years old).
BOOKINGS AND RESERVATIONS
Are there smoking and non-smoking rooms?
Only non-smoking rooms available at Rockwood Hotel & Spa.
What time is check-in and check-out?
Check-in: 15:00 to 19:00
Check-out: 11:00
What are the charges for infants?
There are no room charges for infants who are co-sleeping in the same room as parents.
Rockwood Hall buffet pricing
Children between 4-6 years old: 1,750yen
Children under 3 years old: no charge
Dinner
Children between 4-6 years old: 1,155yen
Children under 3 years old: no charge
Are pets allowed in the hotel?
What is the hotel’s cancellation policy?
Cancellation on the day itself: 80% of the full price
Cancellation without informing the hotel: 100% of the full price
CHECK-IN 15:00 ONWARDS
CHECK-OUT BY 11:00
Only non-smoking rooms are available at The Rockwood Hotel & Spa
The Rockwood Hotel & Spa is fully equipped with Wi-Fi